SALES line: 0330 999 0085

Terms of Service

Stonehenge Internet Hosting Terms of Service Agreement

Terms | Hosting | Domains | Dedicated Servers | VPS | Web Site Design | Acceptable Use Policy | Complaints Procedure



Stonehenge Internet is wholly owned by Stonehenge Internet & Database Services Ltd hereafter called Stonehenge Internet. The terms herein are applicable for shared hosting services provided by Stonehenge Internet.

Stonehenge Internet
provides World Wide Web page hosting. Stonehenge Internet reserves the right to suspend or cancel a customer's access to any or all services provided by Stonehenge Internet when Stonehenge Internet decides that the account has been inappropriately used or otherwise. We may modify any of the terms and conditions contained here at any time and in our sole discretion, by updating and posting at this web page.

Hosting accounts are to be used by the primary owner only. Shared hosting account holders are not permitted resell, store or give away web-hosting services of their website to other parties. Web hosting services are defined as allowing a separate, third party to host content on the owner's web site. Exceptions to this include ad banners, classified ads, and personal ads. Storage of images, media and music files are prohibited except where these files are being used to support and display web pages on the site, and subject to them not constituting 'Illegal Material' below.

Stonehenge Internet reserves the right to refuse service and /or access to its servers to anyone.

Stonehenge Internet do not allow any of the following content to be stored on its servers:

Illegal Material - This includes copyrighted works, commercial audio, video, or music files, and any material in violation of any Federal, State or Local regulation. This applies to material published in whole or part.

Adult Material - Includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of "adult material" is left entirely to the discretion of Stonehenge Internet.

Warez - Includes pirated software, ROMS, emulators, phreaking, hacking, password cracking. IP spoofing, etc., and encrypting of any of the above. Also includes any sites which provide "links to" or "how to" information about such material.

Stonehenge Internet reserves the right to disable a domain for abuse as detailed above. It may be possible to offer alternative hosting services on an alternative domain but in this event the original options have been lost and will have to be repurchased against the new hosting plan.

Please also read our Abuse Policy which forms part of this agreement

RESOURCE USAGE POLICY (Webspace and Bandwidth)
Bandwidth overusage:

This can only occur on our limited accounts. The customer will be advised and provided with the opportunity to upgrade the account to unlimited. If the account is not upgraded, Stonehenge Internet reserve the right to charge to your account the amount of 25p (£0.25) per 1GB or part therof used over the allocated bandwidth. In rare cases, Stonehenge Internet may find a customer to be using server resources to such an extent that he or she may jeopardize server performance and resources for other customers. In such instances, Stonehenge Internet reserves the right to impose the High Resource User Policy for the consideration of all customers.

Resources are defined as bandwidth and/or processor utilization.

Stonehenge Internet may implement the following policy to its sole discretion:

When a website is found to be monopolising the resources Stonehenge Internet available reserves the right to suspend that site immediately. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our servers. Customers may be offered an option whereby Stonehenge Internet continues hosting the website for an additional fee. 

All accounts are set up on a prepay basis. Although Stonehenge Internet reserves the right to change prices of accounts or services at any time all pricing is guaranteed for the period of prepayment.
The customer will pay the Initial Fee to Stonehenge Internet and, thereafter, on each subsequent aniversary the due date of final payment will be 7 days before each aniversary date. Non payment after the annivesary date will result in immediate suspension.

Customers will automatically be charged again at the end of their prepay period unless closure notification has already been given.

In situations where the card number on file is declined Stonehenge Internet will immediately suspend the facility to purchase services on-line until the outstanding charge is processed successfully. In addition, Stonehenge Internet reserves the right to suspend other services until the outstanding debt is cleared. The customer is responsible for all money owed on the account from the time it was established to the time that the customer sends a written cancellation request.

Vat invoices will be sent by request.

All payment is currently in UK sterling.

In order to streamline our accounting procedures and keep costs down Stonehenge Internet runs a limited number of payment options.

Credit / Debit Cards:
Stonehenge Internet
accepts Mastercard, Visa, Switch, Delta, Solo, JCB and American Express.

Regular Payment Plans: (Monthly, Quarterly, Bi-Annual, Annual, Two yearly)
Payment must be received at the latest within 7 days of the due date, otherwise Stonehenge Internet will withdraw the services. The plan may be cancelled at any time with 30 days notice and services will cease after one month following the last payment on the due date, this does not apply to Dedicated Server Plans (see below under Cancellation and Refunds). Options to hosting plans are paid annually and under no circumstances can these be refunded.

Cheque Payment:
This option is only available to customers who pay annually for their Stonehenge Internet account. A credit / debit card number will still be required if customers require the facility to purchase domains and other services on-line. Stonehenge Internet cannot guarantee that a service will be provided until after any received cheques have been cleared.

Stonehenge Internet
reserves the right to cancel the service at any time in the event a customer contravenes Stonehenge Internet TOS, a refund will not be issued in the event of a cancellation. Stonehenge Internet will provide at least 60 days notice to the customer in the event of the services being permanently curtailed by the company. In this event a pro-rata refund will be made to the customer for the remainder of the membership period, if applicable.

Cancellation of Dedicated Server Plans taken through Stonehenge Internet or Stonehenge Servers, whether self managed or managed are subject to 90 days minimum notice. This is the case even if the plan has been taken on a monthly rate.

If charges relating to bandwidth, hosting or dedicated servers are outstanding for a period greater than 5 working days without prior agreement between the account holder and Stonehenge Internet, your service will be suspended and furthermore, Stonehenge Internet will refer the account to a debt collection agency and inform credit reference agencies. This may seriously affect your ability to obtain credit in the future.

Customer agrees that it shall defend, indemnify, save and hold Stonehenge Internet harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Stonehenge Internet, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Stonehenge Internet against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Stonehenge Internet server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from Stonehenge Internet server.

Upgrading is allowed at any time, and the balance in price difference between the existing and new plan (at the prices stated at time of upgrading), is payable, subject to the following discounts:

More than 9 months remaining on existing plan NIL
Between 6 and 9 months remaining on plan 25%
Between 3 and 6 months remaining on plan 50%
Less than 3 months remaining on plan 75%

These discounts do not apply to Dedicated Server Plans.

Downgrading is only allowed at the annual renewal date of the web hosting plan. Existing features not relevant to the new plan will be suspended or charged for as appropriate.

Changing the operating system from Windows to Linux or Linux to Windows is allowed subject to the following:

There will be a charge of £10 + vat.

To install existing options required on the new server, they will be charged for one year in advance at the current cost shown on our web site. This does not apply to the Personal Control Panel.

Changing options on the same operating system is permitted, new options can be added at anytime, however no refund is available for cancellation of options which are payable in advance for one year.

Automatic renewal of web hosting plans will be undertaken and an invoice sent 30 days before renewal, which may be payable by cheque or credit/debit card. This invoice is required to be fully paid by 7 days before renewal date, otherwise the account will be suspended. If existing plan features are not required, then Stonehenge Internet must be informed 30 days before renewal date. The special offer of discounted domain is not applicable on renewal and is subject to the full advertised price of the required hosting plan.

All prices stated are applicable to VAT at the current rate unless otherwise stated. For orders made from the UK or European Union, then VAT is applicable, otherwise orders will be VAT free and the exempt button must be applied on the product payment page.